Information We Collect

When you use our services, we collect different types of information to provide you with quality educational content and support.

Personal Information You Provide

We collect information that you voluntarily give us when you:

• Register for an account or sign up for our learning programs
• Contact us through our help desk or inquiry forms
• Participate in webinars, workshops, or online discussions
• Subscribe to our newsletters or educational updates
• Complete surveys or provide feedback about our services

This typically includes your name, email address, phone number, professional background, and learning preferences. If you enroll in paid programs, we'll also need billing information—though we don't store complete payment card details on our servers.

Automatically Collected Information

Our website collects certain data automatically through cookies and similar technologies:

• IP address and general location information
• Browser type, device information, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website or search terms that brought you to us
• Course progress, video completion rates, and quiz results

This helps us understand how people use our platform and where we can make improvements.

How We Use Your Information

We use your personal information for specific purposes related to providing and improving our educational services. Here's what that looks like in practice:

Purpose	Details
Service Delivery	Creating your account, granting access to courses, tracking your progress, and providing certificates
Communication	Sending course updates, responding to inquiries, providing technical support, and sharing relevant educational content
Platform Improvement	Analyzing usage patterns to enhance user experience, fix technical issues, and develop new features
Marketing	Sending newsletters and information about new courses (with your consent, and you can opt out anytime)
Legal Compliance	Meeting our obligations under Australian law and protecting against fraud or misuse

We don't sell your personal information to third parties. Period. We're not in that business—we're focused on helping analysts become better at financial modeling.

Data Storage and Security

Your information is stored on secure servers located in Australia and, in some cases, with trusted cloud service providers who meet strict security standards.

Security Measures

• Industry-standard SSL encryption for data transmission
• Restricted access to personal information on a need-to-know basis
• Regular security audits and vulnerability assessments
• Secure backup systems to prevent data loss
• Staff training on data protection and privacy requirements

Data Retention Periods

We keep your personal information only as long as needed for the purposes outlined in this policy:

• Active accounts: Data retained while your account remains active and for 12 months after your last login
• Course completion records: Maintained for 7 years to support certificate verification and professional development tracking
• Financial records: Kept for 7 years as required by Australian tax law
• Marketing communications: Until you unsubscribe or request removal
• Technical logs: Typically retained for 90 days unless needed for security investigations

Sharing Your Information

We only share your personal information in limited circumstances and never for commercial gain.

Service Providers

We work with carefully selected third-party providers who help us deliver our services. These include:

• Payment processors for handling transactions securely
• Email service providers for sending course updates and newsletters
• Cloud hosting providers for storing data and running our platform
• Analytics tools to understand how our website is used
• Customer support platforms to manage inquiries efficiently

All service providers are bound by confidentiality agreements and can only use your data to perform their specific functions for us.

Legal Requirements

We may disclose your information if required by Australian law, court order, or government request. We'll also share information if necessary to protect our rights, prevent fraud, or ensure the safety of our users—but only to the extent legally required.

Business Transfers

If nalorenthis is acquired by or merged with another company, your information may be transferred as part of that transaction. We'd notify you beforehand and ensure the new entity respects your privacy rights under this policy.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to do it.

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request, free of charge. You can access most of your account information directly through your user dashboard.

Correct Inaccurate Data

If any of your personal information is incorrect or out of date, you can update it yourself through your account settings or ask us to correct it. We'll make the changes promptly and notify any third parties where necessary.

Request Deletion

You can ask us to delete your personal information, subject to some exceptions. For instance, we may need to retain certain records for legal or accounting purposes. When you request deletion, we'll:

• Remove your personal information from active systems within 30 days
• Permanently delete data from backups within 90 days
• Retain only what's legally required, such as financial transaction records
• Provide confirmation once deletion is complete

Withdraw Consent

If you've consented to marketing communications or certain data uses, you can withdraw that consent anytime. Click the unsubscribe link in our emails or contact us directly. This won't affect our right to use information collected before you withdrew consent.

Lodge a Complaint

If you're concerned about how we've handled your personal information, please contact us first—we'll do our best to resolve the issue. If you're not satisfied with our response, you have the right to complain to the Office of the Australian Information Commissioner (OAIC).

Cookies and Tracking

Our website uses cookies and similar technologies to provide a better user experience. Most of these are essential for the site to work properly, while others help us improve our services.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality, like keeping you logged in and remembering your course progress
• Performance cookies: Help us understand which pages are most visited and where users might be experiencing issues
• Functional cookies: Remember your preferences, such as video playback speed or interface settings
• Analytics cookies: Provide insights into how people use our platform so we can make improvements

You can control cookies through your browser settings, though disabling certain cookies may affect how well the site works. We don't use advertising cookies or track you across other websites.

International Data Transfers

While our primary operations and data storage are in Australia, some of our service providers may be located overseas. When we transfer data internationally, we ensure adequate protections are in place through:

• Contractual clauses that require the same level of protection as Australian law
• Verification that the recipient country has comparable privacy laws
• Security measures to protect data during transfer and storage

You consent to these transfers when using our services, but you can contact us if you have specific concerns about where your data is processed.

Children's Privacy

Our services are designed for professionals and aren't intended for anyone under 18. We don't knowingly collect personal information from minors. If we discover we've inadvertently collected such information, we'll delete it promptly.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post a notice on our website. The "Last Updated" date at the top shows when the current version took effect.

We encourage you to check this page occasionally to stay informed about how we're protecting your information. Continued use of our services after changes take effect means you accept the updated policy.